Improving information for inpatients

A high-performing NHS foundation trust wanted to create an information booklet for new inpatients, as part of a welcome pack that would also contain socks, slippers and other useful items. We created a design concept for board approval, then edited text and developed the layout. We also produced a safety leaflet and contact card for insertion into the pack.

Since launch the welcome pack has contributed to improved patient feedback and a reduction in readmissions; the pack was runner-up in the Patient Information Network awards ‘Access to Information’ category.

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